At Magical Jar, we strive to give you the very best shopping experience possible for all our customers.
We do accept return or refund but subjected to the below conditions.
1. Product damage during transit. (Need opening video of the Delivered package)
If the product received is damaged (broken, leakage or any other), refund or replacement will take place only if informed within 24 hours from the time of delivery.
We will ship a new product within 3 days post the query is made, No extra charges involved.
2. Quality issue with the product
Return and exchange requests will be subject to checks and approvals from our CEO, Surabi Diwakar. You can whatsapp us the details at +91- 7810097429. We will make sure you get the promised quality and quantity of the product.
3. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
4. Once your return request has been accepted, the refund will be processed within 3-5 business days and the amount will be transferred via the payment mode used while placing the order.
5. We don’t accept cancellation and Refund once products are sold and if delivered without any damage.